Refund policy
Return & Refund Policy
At ZohanElham, we want you to love what you ordered. If there's an issue with your item, we're here to make it right.
Eligibility We accept return and refund requests within 14 days of delivery for items that are:
- Damaged or defective upon arrival
- Incorrectly sent (wrong item or colour)
- Missing parts or accessories
We do not accept returns for items that have been worn, washed, or altered, or for change-of-mind purchases.
How to Request a Return To initiate a return, please contact us within 14 days of receiving your order at info@zohanelham.com Include your order number and photos of the issue so we can resolve it quickly.
Refunds Once your return is approved and the item is received and inspected, we will process your refund to the original payment method within 5–10 business days.
Exchanges If you received a damaged or wrong item, we're happy to send a replacement. Please contact us with your order details and we'll arrange an exchange at no extra cost.
Return Shipping
- For damaged, mismatched, or missing items, ZohanElham will cover the return shipping cost.
- For returns due to incorrect size selection by the customer, the return shipping cost is the customer's responsibility. We recommend referring to our size chart (included in product images) before placing your order.
Non-Returnable Items Final sale items and items not meeting the eligibility criteria above cannot be returned.